A day in the life

iStock

iStock

Posted by Gigi Boudreaux, CPA, MBA

Editor’s Note: There is no “TrumpWatch” this month, as David Roer is busy doing what he does best – being a tax accountant. As you can imagine, we’re all pretty busy here at the REM Cycle. You’re probably aware that things are hectic for us during tax season, but what does an accountant actually do? What’s it actually like? We asked Gigi Boudreaux to explain.

I’m often asked about my life and experiences during tax season. To appease the curiosity, here’s a breakdown of a typical day for me during the height of tax season.

I arrive at work well before 9:00 AM in an attempt to get settled before the chaos begins. My office feels like I only left a few minutes ago. The only difference is me – I’m wearing different clothes, carrying a different lunch, and starting the new day with a fresh attitude. It’s going to be a good, productive day!

First thing I do every day, open my email. I have already glanced at my inbox earlier this morning, but decide to wait until I arrive at work to manage the myriad emails that arrived overnight. Most of the emails are junk. Delete! I am constantly unsubscribing, but the junk keeps coming. Do I want to rent a private jet? Really?! At least I got a chuckle out of that one. I move on to the important emails. One contains e-file authorizations I’ve been waiting for. Great! Wait – client only sent Federal authorizations. Ugh. Another email is from one of my partners, “Can you please handle a complicated issue for me? I had someone else, but I think you will handle it better and faster.” This will set me back a bit, but I’ll do my best. I hardly ever say no.

Soon after I arrive, a colleague enters my office, clearly distressed. She needs to take time off for a family issue. She says, “I know it’s tax season, but it is very important.” I tell her that family always comes first and that we will work together to make it work.

People start to arrive, coffee starts to brew, and my phone starts to ring. Calls from clients include, “Did you get my fax? Where do I sign on the e file authorization? Is my return done yet?” A call from an IRS agent, “I have been out sick for a month so I haven’t looked at your case, but now I am back. Can you get me several documents ASAP?” I reply sheepishly, “Uh…it’s tax season.” Agent: “So?” Then, I am part of a conference call with our IT department and our software provider, because all three scan machines in our NYC office are offline, which is kind of a big deal. While on the conference call, my husband calls in to see how I’m doing. I’ll call him back later.

The managing partner arrives, practically bouncing off the walls with energy and enthusiasm. Not sure I can match his energy, but he has inspired me to step it up.

A colleague (who is also a friend) emails me to say she’s made a quiche for lunch. Do I want some? Yes, of course! This will be the highlight of my day.  It’s so silly what makes me happy this time of year.

An extremely distressed coworker who has lost a tax return file calls: “Can you please help me?” I stop what I am doing and we find the return. I get enormous satisfaction from helping her.

Later in the day, I have a scheduled phone call with a client who has been waiting for my attention for a day, which is a long time to wait. I am conscious of this. It’s a long call and we address all of the issues on his list. He is happy with the advice. I hang up and wonder how I’m going to bill that time; he’s never going to pay for it. Yet, he is content and so am I.

I receive a text from my sister-in-law: “Hey, can I stop by later today to drop off my tax stuff?” I respond, “I won’t be home till very late.” She sighs, “Really? How late? I also need to use your printer to get one of my tax documents because my printer is broken.” Frustrated that she still doesn’t understand the hours I work after so many years, I suggest she come on the weekend. I know she is counting on her refund.

Client calls: “Can you tell me how much money I made? And I have several questions about my tax return.” This takes time, but by the end of the conversation, he understands and is thankful. I am happy to have helped.

My daughter texts from college: “Mom, I think I failed Logic. Can you talk?” Of course. Although I cannot make time for my husband, there is always time for her. I guess I need to work on that.

I meet with potential new client. Meeting new people and hearing about how passionate they are about their business is always exciting and interesting. It is contagious. This one looks promising, but you never know.

Okay, now it’s time to start my productive day and get down to doing work. I glance out the window and suddenly realize its dark outside. Clock reads 8:00 PM! Really?! I haven’t even addressed the first item on my daily to-do list. Well, I guess it’s going to be another long night.

The chaos of tax season is challenging and exciting and maddening all at the same time. You can see that there is so much more than simply putting numbers on a form and telling people how much money they owe to Uncle Sam. On any given day, I am an advisor, a technician, a juggler, a therapist, and a mentor. Why do I keep coming back each day? The satisfaction of being able to help others, clients and coworkers alike, truly inspires and motivates me. When I go home at the end of a long day, there is nothing better than knowing that I did something good for someone today.